FAQ
What is Spice & Spine?
Spice & Spine is a cozy, community-focused bookstore created by two friends who discovered the joy of reading later in life. We offer thoughtfully curated books and book-inspired merchandise while encouraging reading as a form of self-care, connection, and personal growth.
How Do Your Preorders Work?
Most of our collections are offered as preorders. This allows us to thoughtfully curate each drop while giving you the opportunity to shop the collection before we place our inventory order.
Once the preorder window closes, we gather the items from your order. Your order is then processed and prepared for shipment.
When will my preorder ship?
Please allow approximately 2–3 weeks after the preorder window closes for your order to be processed and shipped.
Because our products are ordered after the preorder closes, by placing a preorder, you acknowledge and agree to the extended wait time.
We'll always do our best to keep you updated if there are unexpected delays.
Can I order multiple items in one preorder?
Absolutely! You can add multiple preorder items to your cart and check out with everything together.
This means you don't have to place a separate order for every item in the drop.
When will I be charged?
Payment is collected at checkout when you place your preorder.
Can I change or cancel my order?
Because preorder items are purchased specifically based on customer orders, please contact us as soon as possible if you need to make a change or request a cancellation.
Once we have placed our supplier order or your order has entered processing, we may not be able to make changes or cancellations.
What if my order arrives damaged?
If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged item and packaging. We'll work with you to make it right.
Can I cancel or change my order?
If your order has not yet shipped, we'll do our best to accommodate changes or cancellations. Please contact us as soon as possible after placing your order.
Do you offer gift options?
We hope to offer gift-friendly options and special surprises for readers. Be sure to follow us on social media and join our newsletter for updates.
What if my order arrives damaged?
We're sorry! Please contact us within 7 days of receiving your order and include photos of the damaged item and packaging.
We'll work with you to determine the best resolution.
How much is shipping?
Shipping is calculated at checkout. Your available shipping options and total shipping cost will be shown before you complete your purchase.
Can I suggest a book or product you'd like to carry?
Absolutely! We love hearing from fellow readers. While we can't guarantee every request will be added to our collection, we welcome recommendations and community feedback.
How can I contact you?
You can reach us through our Contact page or by emailing us directly. We'll respond as soon as possible and appreciate your patience as a small business.
What makes Spice & Spine different?
We believe books are more than products—they're experiences that stay with us long after the final page. Our goal is to create a welcoming space where readers can discover stories, find comfort, build connections, and celebrate the magic that reading brings to everyday life.
Still have a question?
We're always happy to help. Visit our Contact page and reach out—we'd love to hear from you. 🌹📖✨